About Michael foods
At Michael Foods, we are a leader in the food industry because we introduce innovative, value-added food products and customer solutions. Our success starts from the inside out — empowering employees to play a vital role in our company. They have the chance to make their own impact, expanding on our already rich history. That’s how plenty of our people have already transformed their careers. And you could be next.
IT Support Analyst II
Respond to phone, email, and IT service desk ticketing tasks. Responsible for
timely and accurate execution of Active Directory moves, adds and changes.
Document, track, and resolve all issues according to defined service level
commitments. Work closely with management to understand IT support and
project requirements. Escalate issues according to technical and management
escalation criteria. Adhere to all department and company processes and policies.
Assess and prioritize work load using sound judgment. Image desktop computers
as required and follow documented asset management procedures. Deploy and
trouble shoot issues with fork truck tablets and shop floor PCs and
printers. Perform process compliance audit functions as required. Assist in the
maintenance of IT budget activities as it relates to MFI IT support activities.
Shared IT support on-call responsibilities for after hour emergencies.
Other duties/responsibilities as assigned