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About Post Holdings

All our innovations and accomplishments begin with the work of talented people. At Post Holdings, we give our employees the resources they need to grow a career, no matter where they’re starting from. We’re seeking innovative thinkers, ready to take on everyday challenges and realize their own potential. And it all happens in an environment that respects the relationship between work and life.

IT Support Analyst II

Information Technology

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Job Details

Description

Respond to phone, email, and IT service desk ticketing tasks. Responsible for

timely and accurate execution of Active Directory moves, adds and changes.

Document, track, and resolve all issues according to defined service level

commitments. Work closely with management to understand IT support and

project requirements. Escalate issues according to technical and management

escalation criteria. Adhere to all department and company processes and policies.

Assess and prioritize work load using sound judgment. Image desktop computers

as required and follow documented asset management procedures. Deploy and

trouble shoot issues with fork truck tablets and shop floor PCs and

printers. Perform process compliance audit functions as required. Assist in the

maintenance of IT budget activities as it relates to MFI IT support activities.

Shared IT support on-call responsibilities for after hour emergencies.

Other duties/responsibilities as assigned

Qualifications

Experience

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