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About PREMIER NUTRITION

At Premier Nutrition, we’re a team cheering on our customers every step of the way. Maybe it’s in the PowerBar right before a marathon. Or in a post-workout bottle of Joint Juice. So many athletes count on us for healthy and transparent energy products, and that’s why we need a team that’s dedicated to building the future of nutrition. So come take the first step toward a career built on winning.

Sr. Customer Accounts Coordinator

Operations

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Premier Nutrition Corporation (PNC) distributes nutritional food products to the health-conscious consumer under the brand names Premier Protein, PowerBar, Supreme Protein, and Joint Juice. With its people first culture, PNC treats employees with positivity and empathy and embraces new and innovative ideas that spark passion, personal growth, and a healthy dose of fun around the office. Bringing dogs to work, company-wide volunteer days, philanthropy and sustainability programs, in-office massages, walking meetings and workouts at the adjacent City Sports Club gym are just a few ways we help you increase your own good energy.

What’s it like to work here? Picture the scrappy culture of a start-up, the innovativeness of a tech company, with the resources and systems of a respected consumer brand under the Post Holdings umbrella, and you should have a sense of what it feels like to work at PNC. You’ll walk into the brand-new Emeryville office each Monday morning and find a hundred of your colleagues sitting on sofas, overstuffed pillows, the floor, or beanbags talking through the week ahead and learning about each other.

PNC seeks individuals who will thrive in this collaborative work environment and will help build our high-growth company. Our leadership principles capture the behaviors we aspire to and celebrate here—from ‘embodying a strategic mindset’ to ‘building people up’, each is a valuable tool in practicing leadership consistent with our values. We are Builders – looking for ways to challenge the status quo; Champions of Positive Nutrition - taking our role as health and nutrition seriously; Better Together – because we know that success is only achievable through our collective efforts; and we Ring the Bell, by celebrating big and small wins.

PNC is part of the Active Nutrition segment and is operated by its own senior leadership team, with publicly traded Post Holdings, Inc. (FY 2018 sales of $6.3 billion) as a parent company acting in a “private equity” capacity. Post Holdings’ Active Nutrition segment is a leader in providing innovative products that support healthy, active lifestyles with over $800 million in sales. Premier Nutrition utilizes a third-party network for manufacturing, warehousing, and distribution. Post Holdings is comprised of the Active Nutrition portfolio, which includes PNC, Dymatize, ­­­and Active Nutrition International (protein bars, shakes and powder products), Post Consumer Brands (cereals), Michael Foods (eggs, potato, cheese, and pasta), Weetabix (cereals), private label business groups, and Bob Evans Farms (a leader in frozen breakfast meats and vegetables).

KEY RESULT AREAS:

Lead Operations contact for a strategic account with substantial contribution to sales revenue and a unique supply chain, advocate for Customer Service on cross-functional project teams, develop and implement process improvements. Own and lead functional training and reporting. Provide top tier customer service by developing a deep understanding of our customers’ purchase order and inventory management needs. Proactively manage sales orders from receipt through delivery, by partnering with third-party warehouses, transportation providers and cross-functional team members. Manage performance of top selling and strategic customers. Relies on experience and judgment to plan work and accomplish goals. A wide degree of creativity and latitude is expected and required.

JOB DUTIES:

FUNCTION: STRATEGIC CUSTOMER ACCOUNT MANAGEMENT 75% of TIME

  • Own On-Time-Delivery and Fill Rate performance, inventory analysis, problem identification and drive to implement cross-functional solutions
  • Work with the Accounting teams for any outstanding invoices to include adjusting invoice pricing, creating and managing Returns Authorizations, receiving product virtually in ERP to clear invoices, and submitting and tracking claims with logistics vendors
  • Orchestrate resources to support order fulfillment to include collaborating with inventory teams to deploy as appropriate, liaising with supply planning and quality teams for status updates, prioritizing third party warehouse appointments and resources, and coordinating assets with third party transportation providers.
  • Manage customer orders in a timely and accurate manner, adhering to our customers’ order management requirements (ASNs, delivery compliance, process, etc). Managing EDI orders, data entry into company’s ERP system (NetSuite) and communication (email and phone) with customers, warehouses and transportation carriers
  • Work with the Accounting teams for any outstanding invoices to include adjusting invoice pricing, creating and managing Returns Authorizations, receiving product virtually in ERP to clear invoices, and submitting and tracking claims with logistics vendors
  • Understand each customer’s unique organizational structure and purchase order management processes and nuances
  • Communicate effectively with Sales team to provide support and updates on accounts
  • FUNCTION: CONTRIBUTE TO TEAM SUCCESS 25% of TIME

  • Support onboarding and training programs for the team to enhance capability by taking lead on new hire training
  • Use problem solving and analysis to assess opportunities for process and systemic improvements with the purpose of driving customer service performance improvement or efficiency
  • Work with manager to contribute thought leadership in the development of team’s strategic initiatives and objectives
  • Own reporting elements as assigned by manager to provide information and resources to team
  • Escalation point for Customer Account Coordinators in Tier 1 matters
  • QUALIFICATIONS:

    Education:

  • BA/BS degree or equivalent business experience
  • Experience:

  • 4+ years customer service or related experience, ideally in a Beverage or CPG company
  • Self-directed, with the ability to communicate issues, make recommendations and solve problems
  • Skills:

  • Highly organized with excellent follow-through
  • Ability to proactively manage and prioritize many details with a high level of accuracy
  • Excellent written and verbal communication
  • Working knowledge of supply chain and order management processes
  • Star performance demonstrated in previous employment
  • Working knowledge of Windows and word
  • Intermediate skills in Excel (pivot tables, basic formulas)
  • Understanding of EDI transaction documents is a plus
  • Experience with NetSuite system, or similar ERP system, is a plus
  • Post Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.

    Qualifications


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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