Skip to main content

About PREMIER NUTRITION

At Premier Nutrition, we’re a team cheering on our customers every step of the way. Maybe it’s in the PowerBar right before a marathon. Or in a post-workout bottle of Joint Juice. So many athletes count on us for healthy and transparent energy products, and that’s why we need a team that’s dedicated to building the future of nutrition. So come take the first step toward a career built on winning.

Customer Accounts Coordinator

Operations

Apply

Premier Nutrition Corporation (PNC) distributes nutritional food products to a health-conscious consumer base under the brand names of Premier Protein, PowerBar, Supreme Protein, and Joint Juice. With its “People First” culture, PNC treats employees with positivity and empathy, and embraces new and innovative ideas that spark passion, personal growth, and a healthy dose of fun around the office—for example, bringing dogs to work, company-wide volunteer days, philanthropy and sustainability programs, in-office massages; and we believe in respecting your own personal good energy needs by encouraging walking meetings and workouts with corporate sponsored gym membership to City Sports gym.

What’s it like to work here? Picture the scrappy culture of a start-up, the resources and systems of a respected consumer brand under the Post Holdings umbrella, and the innovativeness of a tech company and you’ve got a sense of what it feels like to work here. You’ll walk into the office each Monday morning and find a hundred+ of your colleagues sitting on sofas, bean bags, overstuffed pillows, the floor, or chairs—if that’s your jam—talking through the week ahead and learning about each other.

Big and small wins are recognized regularly, and all employees strive to empower and inspire each other daily—leading to a close-knit, highly engaged team atmosphere. Furthermore, senior leaders encourage and facilitate employees to get outside their comfort zones and learn practice areas beyond their current job description. The result is an accelerated personal growth trajectory with the opportunity to work alongside and learn from other teams. PNC is seeking an individual who will enjoy this team-oriented business environment and will be a leader in this high-growth company.

PNC is part of the Active Nutrition segment and is operated by its own senior leadership team, with publicly traded Post Holdings Inc. (FY 2017 sales of $5.2 billion) as a holding company acting in a “private equity” capacity. Shattering typical industry growth rates, Post Holdings’ Active Nutrition segment is recognized as a leader in providing innovative products that support healthy, active lifestyles with over $700 million in sales in FY 2017 making it the second largest food and beverage manufacturer in the Bay Area. Premier Nutrition utilizes a third-party network for manufacturing, warehousing and distribution. Post Holdings is comprised of the Active Nutrition portfolio, which includes PNC, Dymatize,­­­ and Active Nutrition International (protein bars, shakes and powder products), Post Consumer Brands (cereals), Michael Foods (eggs, potato, cheese, and pasta), Weetabix, and private label business groups, and is rapidly expanding via acquisition, including the recent acquisition of Bob Evans Farms, a leader in frozen breakfast meats and vegetables.

KEY RESULT AREAS:

Premier Nutrition is looking for someone who can provide top tier customer service by developing a deep understanding of our customers’ purchase order and inventory management needs. This person will need to proactively manage sales orders from receipt through delivery, by partnering with third-party warehouses, transportation providers and cross-functional team members. Lastly, the Customer Accounts Coordinator should have strong analytical and problem solving skills, and an ability to deliver results in a highly dynamic, customer facing environment.

FUNCTION: ORDER MANAGEMENT 50% of TIME

Job Duties:

  • Manage customer orders in a timely and accurate manner, adhering to our customers’ order management requirements (ASNs, delivery compliance, process, etc). Includes working with inventory teams to deploy as appropriate, managing EDI orders, data entry into company’s ERP system (NetSuite) and communication (email and phone) with customers, warehouses and transportation carriers.
  • Own On-Time-Delivery performance, analysis, problem identification and solutions.
  • FUNCTION: CUSTOMER ADMINISTRATION 50% of TIME

    Job Duties:

  • Understand each customer’s unique organizational structure and purchase order management processes and nuances. Utilize this knowledge to educate and lead our customer teams to drive Perfect Order performance (no PO errors, no OS&Ds, on time delivery, no invoice errors or deductions, paid in full and on time).
  • Partner with internal and external Sales leadership to provide relevant account information, communicate as one team, troubleshoot, and understand priorities.
  • Support customer and item set-up at outside warehouses, brokers and EDI providers.
  • Work with the Accounting teams for any outstanding invoices to include adjusting invoice pricing, creating and managing Returns Authorizations, receiving product virtually in ERP to clear invoices, and submitting and tracking claims with logistics vendors.
  • Partner with team members to identify opportunities to improve the efficiency of the Premier Nutrition supply chain.
  • Cultivate and maintain positive relationships with customers and other stakeholders (Operations, Sales, Accounting, Marketing, third-party logistics providers, sales brokers, etc).
  • QUALIFICATIONS REQUIRED:

    Education:

  • BA/BS degree or equivalent business experience
  • Experience:

  • 2+ years customer service or related experience in a Beverage or Consumer Packaged Goods (CPG) company
  • Skills:

  • Self-directed, with the ability to communicate issues, make recommendations and solve problems
  • Highly organized with excellent follow-through
  • Ability to proactively manage and prioritize many details with a high level of accuracy
  • Excellent written and verbal communication
  • Working knowledge of supply chain and order management processes
  • Working knowledge of Windows, Excel and Word
  • Star performance demonstrated in previous employment
  • Understanding of EDI transaction documents is a plus
  • Experience with NetSuite system, or similar ERP system, is a plus
  • Post Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.

    Qualifications


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

    Explore Job Location

    Recently Viewed Jobs

    • No viewed jobs at this time

    Saved Jobs

    • No saved jobs at this time

    Sign up for job alerts.

    We have our sights set on the next big thing — and we want you there for it. Sign up for job alerts and discover your next opportunity.

    Add Category and/or Location