Skip to main content

About PREMIER NUTRITION

At Premier Nutrition, we’re a team cheering on our customers every step of the way. Maybe it’s in the PowerBar right before a marathon. Or in a post-workout bottle of Joint Juice. So many athletes count on us for healthy and transparent energy products, and that’s why we need a team that’s dedicated to building the future of nutrition. So come take the first step toward a career built on winning.

Customer Accounts Coordinator

Operations

Apply

Job Details

Description

Here’s what all the hype is about…

Premier Nutrition Company (PNC) distributes great-tasting food products to health-conscious consumers under the brand names Premier Protein, PowerBar, Supreme Protein, and Joint Juice and part of publicly traded BellRing Brands (NYSE:BRBR). With its people-first culture, PNC empowers its people to create the best work of their lives alongside some truly amazing colleagues. We strive to make a workplace where you can feel like you and avoid many of the outdated processes and structure of conventional workplaces. We don’t have performance reviews—we have conversations. We don’t have command and control management—we have inspiring leaders to coach you. We don’t have a casual dress code—we simply don’t have a dress code; wear what you like. And we have a lot of fun.

Bringing dogs to work, company-wide volunteer days, philanthropy and sustainability programs, in-office massages, walking meetings, and free daily exercise classes on-site and at the adjacent gym are just a few ways we make work feel less like work. And the results of our great culture speaks for itself: we were certified as a Great Place to Work™ for the third year running in 2019 and ranked #7 on Fortune Magazine’s 2019 Best Small & Medium Workplaces in Manufacturing & Production.

So, what’s it like to work here? You’ll walk into our Emeryville office each Monday morning and find 100 of your colleagues sitting on sofas, beanbag chairs, or the floor excitedly talking through the week ahead and watching one of their colleagues tell their personal life and career journey. Picture the scrappy culture of a start-up, the innovative mindset of a tech company, and the stability of a brand that sold over $800 million last year, and you’ll find us in the sweet spot where world-class culture meets robust business results. PNC seeks individuals who will thrive in this collaborative and casual work environment and will help us build our culture and this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on…

The Role…

Premier Nutrition is looking for someone who can provide top tier customer service by developing a deep understanding of our customers’ purchase order and inventory management needs. This person will need to proactively manage sales orders from receipt through delivery, by partnering with third-party warehouses, transportation providers and cross-functional team members. Lastly, the Customer Accounts Coordinator should have strong analytical and problem-solving skills, and an ability to deliver results in a highly dynamic, customer facing environment.

You’re excited about this opportunity because your time will be filled with…

Customer Account Management: 50% of Time

  • Manage customer orders in a timely and accurate manner, adhering to our customers’ order management requirements (ASNs, delivery compliance, pricing and discounts, process, etc). Includes working with inventory teams to deploy as appropriate, managing EDI orders, data entry into company’s ERP system (NetSuite) and communication (email and phone) with customers, warehouses and transportation carriers.
  • Ensure that all order fulfillment and delivery documents are complete and accurate.
  • Own On-Time-Delivery performance, analysis, problem identification and solutions.
  • Customer Administration: 40% of Time

  • Understand each customer’s unique organizational structure and purchase order management processes and nuances. Utilize this knowledge to educate and lead our customer teams to drive Perfect Order performance (no PO errors, no OS&Ds, on time delivery, no invoice errors or deductions, paid in full and on time).
  • Support managing Customer Master Data to ensure customer records are accurate and order entry is not delayed. This may include customer and item set-up at outside warehouses, brokers and EDI providers.
  • Work with the Accounting teams for any outstanding invoices to include adjusting invoice pricing, creating and managing Returns Authorizations, receiving product virtually in ERP to clear invoices, deduction resolution, and submitting and tracking claims with logistics vendors.
  • Partner with internal and external Sales leadership to provide relevant account information. Communicate as one team to troubleshoot and understand priorities.
  • Partner with team members to identify opportunities to improve the efficiency of the Premier Nutrition supply chain.
  • Cultivate and maintain positive relationships with customers and other stakeholders (Operations, Sales, Accounting, Marketing, third-party logistics providers, sales brokers, etc).
  • The daily stuff that everyone does but few quantify: 10% of Time

  • Attending meetings and presentations
  • Impromptu conversations with colleagues
  • Contributing ideas and energy to process improvements
  • What are we looking for?

    Education:

  • BA/BS degree or equivalent business experience
  • Experience:

  • 2+ years customer service or related experience, ideally in a Beverage or CPG company
  • Skills:

  • Self-directed, with the ability to communicate issues, make recommendations and solve problems
  • Highly organized with excellent follow-through
  • Ability to proactively manage and prioritize many details with a high level of accuracy
  • Excellent written and verbal communication
  • Working knowledge of supply chain and order management processes
  • Working knowledge of Windows, Excel and Word
  • Star performance demonstrated in previous employment
  • Understanding of EDI transaction documents is a plus
  • Experience with NetSuite system, or similar ERP system, is a plus
  • Five capabilities that differentiate this role and are key to candidate success:

    1. Drive and own results
    2. Learning & growth mindset
    3. Adaptability
    4. Be a builder
    5. We are better together

    You will thrive here and may just do the best work of your life if…

  • You want to be an integral part of shaping and nurturing an amazing work culture
  • You can be flexible in your approach to challenges and abandon past practices if they don’t make sense or would lead to a poor outcome
  • You enjoy making people-centric decisions and finding ways to say ‘yes’ as often as possible to impactful and important priorities for the business or team
  • You are comfortable being natural, casual, open, and even a bit playful at work
  • You can do periods of focused, deep work on projects that drive the needle
  • This may not be your ideal next career move if…

  • You like a lot of structure, rules, and uniformity
  • You like order, hierarchy, command and control management
  • You want to build lots of processes, systems, governance, or policies
  • Dealing with ambiguity or experimentation are not your jam
  • You try to resolve challenging interpersonal situations over email or instant messaging
  • You tend to chase whatever shiny object presents itself during the day even if non-strategic
  • If we haven’t convinced you to apply already, here are some of our favorite perks and benefits:

  • Summer hours (and of course a hefty PTO package plus 11 holidays)
  • 401K match. Literally free money.
  • Free food. Plus kombucha, cold brew coffee, sparkling water…all on tap.
  • All people and roles are bonus-eligible.
  • Quarterly team building events/happy hours (city-wide scavenger hunt, bowling, ropes course, putt-putt)
  • Bring your dog to work (3 days/week)
  • Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws. #pnc

    Qualifications


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    Explore Job Location

    Recently Viewed Jobs

    • No viewed jobs at this time

    Saved Jobs

    • No saved jobs at this time

    Sign up for job alerts.

    We have our sights set on the next big thing — and we want you there for it. Sign up for job alerts and discover your next opportunity.

    Add Category and/or Location